Iron Buzz prebuilt CRM integrations, such as the Iron Buzz integration for Salesforce, empower your agents to personalize omnichannel customer service.
With these seamless bidirectional CRM integrations, delivering a real-time 360-degree view of the customer, you’ll increase agent efficiency and independence.
Increase Agent Efficiency
Give agents the tools to deliver optimal customer experience across all channels and touchpoints. With a single omnichannel widget, agents can manage channel interactions using supporting context and knowledge. Employee engagement and satisfaction will rise, as well as service level.
Consolidate Communications
Consolidate communications and break down operational silos by introducing a single-agent experience platform that integrates with CRM
Improve Customer Satisfaction
With a contextual right-in-time customer information your agents will flawlessly round off every single customer interaction