Mobile Recording

Simple. Seamless. Secure. The Iron-Buzz mobile recording solution supports FCA and MiFID II regulation

If you are required to record calls or text messages, you need a solution that’s easy for your people to use and cost-effective to roll out and run.

Mobile Recording from Iron-Buzz is a network-based service that captures calls on any mobile device, regardless of operating system. The service is fully compatible with all leading Contact Center Platforms and CRM systems. Helping you to meet regulatory requirements and gain greater control and transparency of customer interactions without needing to change the way your people work.

Integrative

Seamlessly integrated with your choice of Recording Platform

Cloud-based Mobile Recording

Zero TCO footprint

Privacy

Supports personal private list so that private calls are not recorded

Features

Operating System Agnostic

Mobile Recording is device-agnostic. So whatever smartphone you’re looking to deploy, we guarantee complete compliance and the very best user experience

Start & Stop Recording

Part of compliance with PCI DSS is refraining from storing certain sensitive customer information.Leaving nothing to human error or chance, pause-and-resume recording is made possible by our built in functionality. Agents can initiate manual pause-and-resume recording, providing another layer of protection.

Call Tagging

Calls are automatically tagged with meaningful business data, allowing your business to efficiently analyze interactions

Interested in hearing more about Mobile Recording?

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