If you’re decommissioning your legacy recording platform, you’ll need to keep the voice interactions you’ve stock-piled over the years with the least maintenance and overhead. Those recordings may reside in your current (and soon-to-be decommissioned) recording platform, or may be archived in central storage or on legacy tapes.
Iron Buzz InteractionAnywhere helps you cost-effectively migrate calls and their associated metadata from your current platform and various archiving solutions to a portable, easy-to-access playback application that is completely independent of any recording platform. This solution lets you export calls out of your contact center infrastructure for audits and other business needs.
Reduces TCO
Makes your calls vendor-independent and lets you retire your old recording infrastructure
Saving Costs
Eliminate dependence on legacy systems - no need to maintain legacy recording software, hardware, and associated licenses and maintenance contracts
Streamline Operations
Search, play, and download calls at the click of a button