Your contact center solution captures millions of voice, text, chat, and social media interactions every day. These interactions represent your customers’ journey and are the life blood of your business. They are essential to business insight analytics and monitoring customer-service quality, monitoring, and in many cases must also be retained for compliance purposes.
Iron Buzz understands that when it comes to replacing your existing contact center, business continuity is your number one goal. Granted, technology challenges abound – from user adoption and training to infrastructure preparation and testing. But from a business continuity standpoint, the biggest challenge you will face is moving your legacy-recorded customer interactions and metadata into the new platform.